Return & Refund Policy
At mystoresavvy.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, we offer a hassle-free return and refund policy as outlined below.
1. Return Eligibility
To be eligible for a return, the item must:
Be in its original, unused, and undamaged condition.
Include all original packaging, accessories, and tags.
Be returned within 10 days of purchase/delivery.
Have proof of purchase (order number, receipt, or invoice).
2. Non-Returnable Items
Certain items cannot be returned, including:
Personal care and beauty products (if opened or used).
Perishable goods (food, flowers, etc.).
Custom or personalized items.
Gift cards and downloadable software.
Clearance or final sale items.
3. Return Process
Request a Return: Contact our customer service at support@mystoresavvy.com to initiate a return request.
Receive Return Authorization: We will provide return instructions, including a return shipping address.
Ship the Item: Securely pack and send the item back. Customers are responsible for return shipping costs unless the return is due to our error.
Inspection & Processing: Once received, we will inspect the item and process the refund/exchange.
4. Refund Policy
Refunds will be processed to the original payment method within 15 business days after approval.
Shipping charges (if applicable) are non-refundable.
If the return does not meet eligibility criteria, we may decline the refund.
5. Exchanges
If you received a defective or incorrect item, we offer exchanges at no additional cost.
Contact us within 10 days to request a replacement.
6. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before the refund is officially posted.
If you still have issues, contact us at support@mystoresavvy.com.